Holly Hobby
3/3
It's with love that RJ reminds me I can't save everyone. I know that. I've always known that. But in times such as this when our country is in crisis and millions are suffering, he "gets it" when I say, "NO ONE should believe him/herself "a nobody" when in truth, void of Bezo, Gates, Arnault uber wealth and/or comprable vaulted status, "we're ALL nobodies." It's just some of us will NEVER accept it; others too dim-witted to believe it.
Below is remainder of the email received late afternoon yesterday. (Edited solely for cohesiveness and clarity; shared with written approval.
To: Hollie From: xxx
"Starting October 4, 2020 I applied for TWC unemployment benefits. I knew the deadline for applying for unemployment was December 12, 2020, that’s why I began two months earlier. I also knew due to Covid were TWC changes, requiring Id.me.
As instructed I submitted all the required documents; i.e. my driver's license; social security card; proof of no health care insurance and current of photo me to TWC. More than once TWC confirmed I am eligible for unemployment benefits. In the time between TWC confirming my eligibility and today, more than once TWC has also stated the ONLY reason I’ve been denied is because I have been unable to verify my identify by ID.me.
I can prove 18 calls and 11 emails to ID.me to verify my ID all before Dec 12 2020 deadline. Only after all those calls and emails along with increasing stress and frustration was I able to get through to a real person at which time I was told I had to schedule a video call with a “Trusted ID.me Referee so he could look at photo of me and verify the documents I submitted.
Again, i can prove countless phone calls/emails proved futile. By then it was only a couple of days until the Dec 12, 2020 deadline but I kept trying. I realized through no fault of my own I might be denied unemployment benefits for which I'm eligible. I was scared so I kept calling. One day I called getting a recorded message saying there was a 5 hour wait. There was no option for a “call back” (so I wouldn’t lose my place in line) so I continued holding. Finally another recorded message came on saying the wait was down to 3 hours so I waited. The whole time I was suprised the calls didn't drop, but they didn't. After awhile I began to lose hope of talking to a real person. I hung up for a few minutes to email ID.me. Moments later when I called back I got recorded message said the wait time was back up to 5 hours.
I called TWC unemployment the next day. They said they couldn’t help me. TWC told me to call the TWC Identity Fraud line. Countless times I called the Fraud Line. Each time I got a recorded message instructing me to state my name, phone number and brief reason for my call. No matter how many times I called leaving my name, number and reason for my call no one ever called back.
I called TWC again. The TWC unemployment person was very nice but told me according to records, TDC already paid me $50,000 in unemployment benefits dating back to Oct. 04, 2020. I said “No, that is a mistake. I can prove it!” The TWC representative seemed to believe me, saying “someone must have made a mistake or typo but I cannot correct it.. She said I’d have to call TWC Identity Fraud line again. In futility I begged her to understand already I’ve tried countless times to call the Fraud line.
I am a nobody. No one is going to listen to a nobody. I sorry to bother you want but I don’t else to do. I can't be the only one in desperate need of financial help during Covid. Will you help me?
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